At Galassia, we aim to provide you with the best shopping experience. We understand that sometimes items may not meet your expectations. To ensure a smooth and hassle-free return process, please review our comprehensive return policy.
Return Guidelines:
- Eligibility: You may initiate a return within 30 days from the date of delivery.
- Item Condition: Items should be in their original, unworn, and unwashed condition, with all tags and packaging intact.
- Refund or Exchange: You have the choice of a full refund to your original payment method or an exchange for another item from our store.
- Return Shipping: The cost of return shipping is the responsibility of the customer unless the return results from our error.
- Initiating a Return: To start the return process, please contact our customer support team at ajay@galassia.ca or call +1-8255231139.
- Refund Processing: We will process your refund within 7 business days of receiving the returned item, and you will be notified via email.
- Damaged or Defective Items: If you receive damaged or defective items, please notify us immediately for a replacement or refund.
- Cancellations: You may cancel your order within 24 hours of purchase. Please contact our customer support team for assistance.
Your satisfaction is our priority. If you have any questions or need further assistance, do not hesitate to reach out to us. Shop with confidence at Galassia!